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Bilingual Customer Care Iroko Partners

July 4, 2017 Be first to comment

Bilingual Customer Care Iroko Partners

Bilingual Customer Support Agent

  • Location Lagos

 

 

Job Description

 

  • IROKO+ is a video-on-demand service distributed across all French Speaking Africa, via our partner CANAL+, a pay-TV leader in the region.
  • You will be working the 2-person customer service team, based in Lagos.

 

Position Summary

 

  • Solving or escalating Subscription Issues (subscription access issues, etc.)
  • Escalating any urgent product-related issues to Product Manager
  • Product-debugging and quality assurance testing
  • Interviewing users by phone, analysing survey results to drive a better understanding of user behavior

 

Skills Required

 

  • Fluent in written and spoken French (mandatory)
  • Fast-learning and pro-active
  • Strong communication skills
  • Well-organized, manages deadlines, comfortable with Excel/Word/Power Point
  • Interested in tech products and entertainment industry

 

Method of Application

Applicants should send their CV’s and motivation letters to: jobs@irokoplus.com (Mail Subject: Application – Bilingual Customer Service Hero).

Note

 

  • If your CV and motivation letter are approved, you will receive a call for verbal French proficiency assessment.
  • If your French proficiency is confirmed, you will be invited for a job interview at IROKO Partners office

Deadline: 1 August, 2017

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