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In Jobs

Customer Care SnT Collections

November 6, 2016 Be first to comment

Customer Care SnT Collections

We are recruiting to fill the position below:

Customer Service Representative

  • Location Lagos

Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Must be computer literate (including microsoft packages)

Method of Application

Applicants should send their CV’s and cover letter stating why you are the right candidate for the position to: thelma@sntcollections.com

Note: Office is located in Isolo, therefore applicants should live locally.

Deadline: 8 November, 2016

payoneer

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