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Customer Service Rep. Deloitte

March 15, 2017 Be first to comment

Customer Service Rep. Deloitte
SMS Setup

Customer Service Representative

  • Location Lagos

Requisition Code: 132517

Role Summary

  • The ideal candidate must be proficient with the use of Microsoft office tools, good communication skills, answering phone calls, and handling complaints.

Responsibilities
The candidate will be required to:

  • Effectively receive and handle inbound & outbound calls.
  • Successfully communicate to all stakeholders and callers in a professional manner.
  • Document outcomes of phone calls.

Qualification/Role Specific Competencies/Soft Skills
To be eligible for this role, candidates must:

  • Possess minimum of HND/B.Sc Degree from any recognized polytechnic or university in Nigeria.
  • Possess post-NYSC work experience.
  • Have relevant work experience in a professional environment.
  • Good interviewing and report writing skills.
  • Computer literate and ability to use Microsoft office tools i.e. MS-word, excel, power-point etc.
  • Excellent written and oral communication skills with Fluency in English.
  • Bi-lingual speakers would have an added advantage. Language preferences include:
    • Ability to speak two or more major Nigerian languages (preferably Igbo and Hausa).
    • Fluency in French, with advanced certificates of competence from a recognized institution.
    • Fluency in Portuguese, with advanced certificates of competence from a recognized institution.
  • High confidentiality watch and integrity.
  • Good multi-tasking skills, Positive attitude to work, good team player.

Method of Application

Interested and qualified? Go to Deloitte career website on jobs2.deloitte.com to apply

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